Frequently Asked Questions
Everything you need to know about your TentBox style journey.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
How do I process a return or exchange?
We offer a 30-day return policy. Simply visit our online portal, enter your order number, and print a prepaid shipping label. Items must be unworn and include all original tags.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your garments sustainably sourced?
At TentBox, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with certified fair-trade factories.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.